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Shopper’s Protection Insurance

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What will I need?

If we need any more information to support your claim, we'll contact you. Here are some examples of information we may ask for.

Price Protection claims

We may ask you for:

  • proof of purchase
  • proof and date of the lower price.

Merchandise Protection claims

We may ask you for:

  • a quote for the repairs (if your item has been damaged)
  • a police report (if the item is stolen or maliciously damaged).

Stolen Card claims

We may ask you for:

  • a Police incident number
  • the contact details of the Police Station where the theft was reported.

Claims for disability and involuntary unemployment

For these claims, we may ask you for:

  • a report or certificate from your treating doctor
  • a letter from your employer, evidence you are actively seeking work such as employment agency registration or copies of job applications, or evidence from Centrelink.

We may also ask you to undergo a medical examination (at our cost) by a doctor we nominate who will report to us.

An individual article, object, piece, artefact or unit, or one that is part of a collection or set. It does not include services.

An individual article, object, piece, artefact or unit, or one that is part of a collection or set. It does not include services.

Continuous and regular employment for salary or wages, including self-employment, a partner in a partnership, full-time, part-time, contract or seasonal worker, or if you are contracted for a specified season, period or task.


Ready for Shopper's Protection?

Click to add insurance to your account now or call us on 1300 552 079.

Need to make a claim?

Claim through Latitude Financial Services below.

Download the full 28 Degrees Mastercard Shopper’s Protection PDS