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Shopper’s Protection Insurance

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You can cancel your policy

Cooling off period

If you change your mind within 30 days of receiving your policy, and you haven't made a claim, you can cancel your policy and obtain a full premium refund. You can cancel your policy by:

  • calling us on 1800 800 230, or 
  • writing to us at GPO Box 1571, Sydney, NSW 1025.

At any time

Shopper's Protection is completely optional, so you can cancel it at any time by contacting us using the same details. The cancellation takes effect from the end of the statement period for your account during which we receive your cancellation request and we will stop debiting the premium from your account

When can we cancel your policy?

We can also cancel the policy by advising you in writing, but only if you have not complied with the terms and conditions of your card account, if you don't pay your premium as required, or for any other reason allowed under the law such as making a fraudulent claim. The cancellation will take effect from the date we advise you in writing, and we will stop debiting the premium to your account.

Your 28 Degrees Platinum Mastercard account with Latitude Finance Australia (LFA) ABN 42 008 583 588 Australian Credit Licence number 392145.

Your 28 Degrees Platinum Mastercard account with Latitude Finance Australia (LFA) ABN 42 008 583 588 Australian Credit Licence number 392145.

Your 28 Degrees Platinum Mastercard account with Latitude Finance Australia (LFA) ABN 42 008 583 588 Australian Credit Licence number 392145.

Your 28 Degrees Platinum Mastercard account with Latitude Finance Australia (LFA) ABN 42 008 583 588 Australian Credit Licence number 392145.


Ready for Shopper's Protection?

Click to add insurance to your account now or call us on 1300 552 079.

Need to make a claim?

Claim through Latitude Financial Services below.

Download the full 28 Degrees Mastercard Shopper’s Protection PDS